Shipping Delay Email

Write a shipping delay email for orders already placed. People want the new date and the choice, not a brand story. DELAY Cause I can say: [CARRIER | STOCK | WEATHER | OUR MISTAKE] Orders affected: [WHICH] Original ship or delivery window: [DATES] New window: [DATES] Choice we will offer: [WAIT | REFUND | SUBSTITUTE — LIST REAL OPTIONS] How they take the choice: [LINK] Support: [CONTACT] EMAIL Subject with the order idea, not "update." First line: the order is late and the new window. Then the cause, one sentence. Then the choice, as buttons or numbered options, with what happens if they do nothing: [DEFAULT]. If it was our mistake, say that. If it was the carrier, do not write a confession we did not earn, and do not dump blame in a way that leaves them nowhere to go. Include the order number token [ORDER_ID]. Under 140 words. A version for people whose items are a gift with a date: [GIFT DEADLINE] gets a different subject and the refund path higher up.