Helpdesk Reply Macro Library

Build a macro library a support team can paste, personalize, and send without sounding like a bot. PRODUCT Name: [PRODUCT] Plans: [FREE | PRO | ENTERPRISE] Support hours and SLA: [HOURS / FIRST RESPONSE TARGET] Tone: [PLAIN AND WARM | FORMAL | TECHNICAL] Refund or credit policy: [ONE PARAGRAPH] What support must NEVER promise: [LIST] Known issues right now: [LIST OR NONE] WRITE 10 MACROS. Cover these situations (swap any that do not fit the product): 1) Password / login lockout 2) Billing charge they do not recognize 3) "How do I cancel?" 4) Feature request we will not build soon 5) Bug we can reproduce 6) Bug we cannot reproduce — ask for the right diagnostics 7) Angry customer, first reply 8) Enterprise asking for a security review 9) User on the wrong plan for the feature they want 10) Outage or degraded service update EACH MACRO INCLUDES - Internal name and when to use it - Subject line - Body with [FIRST_NAME], [TICKET], and at most 3 other blanks - A "do not send if" line - Whether to keep the ticket open VOICE RULES Short paragraphs. Say what we will do and by when. No "we apologize for any inconvenience" as the whole answer. No fake empathy ("I completely understand how frustrating this must be") stacked three times. If we are at fault, say so once, specifically. End with a tagging scheme (3–6 tags) so these macros can be measured.